We offer a satisfaction guarantee on the Ordo Sonic+ Toothbrush. If you don't love your brush for whatever reason, you can send it back to us for a full refund.
The customer will have to incur the cost of postage to return the product.
The brush will need to be returned in the original packaging along with the charger.
If the Sonic+ was purchased in a dental clinic, please return the brush to the clinic that it was purchased in and they will be able to offer you a refund.
If the Sonic+ was purchase in a retailer, please contact us at: email@example.com and provide a receipt for proof of purchase.
If the Sonic+ was purchased from ourselves online, please contact us at: firstname.lastname@example.org and provide us with your order number.
Please note: we cannot offer a refund of any Starter Kit purchased in a bundle with the brush. https://www.ordolife.com/products/sonic-toothbrush-start for £55, we would only be able to refund £50 for the brush (£5 for the starter kit when purchased with the brush). You may keep all the items contained in the Starter Kit.