We offer a satisfaction guarantee on the Ordo Sonic+ Toothbrush. If you don't love your brush for whatever reason, you can send it back to us for a full refund.
The customer will have to incur the cost of postage to return the product.
If the Sonic+ was purchased in a dental clinic, please return the brush to the clinic that it was purchased in and they will be able to offer you a refund.
If the Sonic+ was purchased in a retailer, please contact us at firstname.lastname@example.org and provide a receipt for proof of purchase.
If the Sonic+ was purchased from ourselves online, please contact us at email@example.com and provide us with your order number.
Please note: we cannot offer a refund of any Starter Kit purchased in a bundle with the brush. https://www.ordolife.com/products/sonic-toothbrush-start for £59.99, we would only be able to refund £49.99 for the brush (£10.00 for the starter kit when purchased with the brush). You may keep all the items contained in the Starter Kit.