If your order has not arrived within 4 working days from the original order date, please contact our Customer Service team at: firstname.lastname@example.org and this will be investigated. Please also see How long will my order take to arrive? as there may be some delay depending on when the order is placed.
Depending on the courier that is used for your order we will attempt to resolve the issue as quickly as possible but do have to follow the couriers guidelines for lost or undelivered parcels.
ROYAL MAIL lost parcels